Shipping Policy
Order Processing Time
- In-Stock Items: Orders placed through our online store are typically processed and dispatched within 1–2 business days.
- RFQ Orders: Processing times for bulk or specialized equipment will be communicated during the quoting process, depending on current inventory and manufacturer lead times.
Estimated Delivery Timeframes
- Local (Hyderabad/Telangana): 1–3 business days.
- National Shipping: 5–10 business days depending on the location and weight of the items (e.g., heavy-duty batteries or stabilizers).
Shipping Charges
- Shipping costs are calculated at checkout based on the total weight and dimensions of the order.
- For RFQ orders, shipping and handling costs will be itemized in your final quotation.
Damaged or Missing Items
- Electrical components are fragile. Please inspect your shipment upon arrival.
- Any damage or discrepancies must be reported to us via email (info@ohmelectricals.com) or phone within 24–48 hours of delivery to qualify for a replacement or claim.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS to monitor your shipment’s progress.
Need help?
For any questions regarding our policies, please reach out to us:
📞 +91 96187 77643
📧 info@ohmelectricals.com
Return & Refund Policy
At Ohm Electricals, we provide high-quality electrical and power backup equipment from leading manufacturers. Please review our policy regarding purchases and after-sales support below.
1. Final Sale Policy
Please note that goods once sold will not be returned or exchanged. We encourage all customers to verify technical specifications, compatibility, and requirements before completing a purchase or confirming a quote.
2. Warranty & Technical Support
While we do not accept returns, we are committed to ensuring your equipment performs as expected. All products sold are covered by their respective Manufacturer’s Warranty.
In the event of a technical issue or equipment failure:
- Manufacturer Coordination: Ohm Electricals will act as your service partner to coordinate with the manufacturer for warranty support.
- Service Requests: We will assist in raising service tickets and follow up with the brand’s authorized service centers to ensure your issue is addressed according to the manufacturer’s terms and conditions.
- Documentation: Please retain your original invoice, as it is mandatory for claiming warranty benefits from the manufacturer.
3. Damages & Discrepancies
If you receive an item that is physically damaged or if the wrong product was delivered, please notify us within 24 hours of delivery. In such verified cases, we will work to provide a suitable resolution or replacement of the specific component.
Contact for Support
For warranty assistance or technical queries, please reach out to our team:
- Phone: +91 96187 77643
- Email: info@ohmelectricals.com
- Address: D. 4-13, Lingampally Rd, Hyderabad 500019